FAQ
Welcome to the Ossion FAQ page! Here, you’ll find answers to common questions about our products, services, and policies. If you have any additional questions, feel free to contact us.

General Information

Q: What is Ossion?
A: Ossion is an online home decor store that has been providing high-quality products since 2010. We offer a curated selection of stylish and premium home decor for customers The United States.

Q: How can I contact Ossion?
A: You can contact us via email at [email protected], or visit us at 326 W Earll Dr, AZ 85013, United States.

Orders and Payment

Q: What payment methods do you accept?
A: We accept payments through PayPal, which supports major credit and debit cards.

Q: How can I cancel my order?
A: You can cancel your order before it has been shipped by contacting our customer service team at [email protected].

Q: Are there any additional fees or taxes?
A: Customers are not required to pay any additional taxes or duties. All applicable taxes and duties are covered by Ossion.

Shipping

Q: How long does it take to process my order?
A: Orders are typically processed and prepared for shipment within 1-2 business days.

Q: How long does shipping take?
A: Once your order has been dispatched, it will be delivered within 2-5 business days.

Q: Do you offer free shipping?
A: Yes! We offer free shipping on all orders The United States.

Q: Which shipping carriers do you use?
A: We use DHL, FedEx, and UPS for shipping.

Returns and Refunds

Q: What is your return policy?
A: We accept returns within 30 days of the delivery date, provided that the items are in new, unused condition with all original packaging intact. Returns are accepted for the following reasons:

• The item is not as described
• The wrong item was received
• The item is damaged or defective

Q: How can I return an item?
A: You can return items via mail or directly at our store.

• Via Mail: Contact our customer service team at [email protected] to initiate a return.
• In-Store: Bring the item along with the original receipt or proof of purchase to our store.

Q: Is there a return fee?
A: We do not charge any return fees. However, customers are responsible for the shipping costs associated with returning the items.

Q: How will I receive my refund?
A: Once we receive and inspect your returned item, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to appear in your account.

Privacy and Security

Q: How does Ossion protect my personal information?
A: We implement various security measures to protect your data, including encryption, access controls, and regular security audits. For more details, please refer to our Privacy Policy.

Q: Do you use cookies on your website?
A: Yes, we use cookies to enhance your browsing experience. Cookies help us remember your preferences, track site usage, and improve our services. You can disable cookies through your browser settings, but this may affect some features on our site.

Legal

Q: How can I file a DMCA report?
A: If you believe that your copyrighted work has been used without permission, please follow the procedure outlined on our DMCA Report page.

Q: What are your terms of service?
A: By using our website and services, you agree to our Terms of Service. Please read them carefully before making a purchase.

If you have any other questions or need further assistance, don’t hesitate to contact our customer service team.

Thank you for choosing Ossion!