Welcome to the Ossion FAQ page! Here you’ll find answers to some of the most frequently asked questions about our products, services, and policies. If you have any additional questions, please don’t hesitate to contact us.
General Information
Q: What is Ossion?
A: Ossion is a premium home decor brand offering high-quality, handcrafted decor items to customers worldwide. We focus on timeless designs, quality craftsmanship, and sustainable materials.
Q: How can I contact Ossion?
A: You can contact us via email at [email protected], or visit our store at 11 Cadogan Park, Belfast, Northern Ireland, BT9 6HG, United Kingdom.
Orders and Payment
Q: What payment methods do you accept?
A: We accept payments through Paypal, which supports major credit and debit cards.
Q: How can I cancel my order?
A: You can cancel your order before it has been shipped by contacting our customer service team at [email protected].
Q: Are there any additional fees or taxes?
A: Customers are not required to pay any additional taxes or duties. All applicable taxes and duties are covered by Ossion.
Shipping
Q: How long does it take to process my order?
A: Our products are handcrafted upon order, with a production time of 1-2 days. Please ensure you’re willing to wait, as good things take time!
Q: How long does shipping take?
A: Once your order is prepared and dispatched, it will be delivered within 3-5 business days.
Q: Do you offer free shipping?
A: Yes, we offer free shipping on all orders United States.
Q: Which shipping carriers do you use?
A: We use trusted shipping carriers such as DHL, FedEx, and UPS for deliveries.
Returns and Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery for items that are in new, unused condition with original tags and packaging. Returns are accepted for the following reasons:
- The item is not as described
- The wrong item was received
- The item is damaged or defective
Q: How can I return an item?
A: You can return items either by mail or in-store. For mail returns, contact our customer service team at [email protected] to initiate the process. For in-store returns, bring the item along with the original receipt or proof of purchase to our store.
Q: Is there a return fee?
A: We do not charge any return fees, but customers are responsible for the shipping costs associated with returning items.
Q: How will I receive my refund?
A: Once we receive and inspect the returned item, we will process your refund to the original payment method. Please allow 5-7 business days for the refund to appear in your account.
Privacy and Security
Q: How does Ossion protect my personal information?
A: We prioritize the security of your personal information by using encryption, access controls, and regular security audits. For more details, refer to our [Privacy Policy](link to privacy policy).
Q: Do you use cookies on your website?
A: Yes, we use cookies to enhance your website experience. Cookies help us remember preferences, track usage, and improve our services. You can disable cookies via your browser settings, but doing so may limit some features.
Legal
Q: How can I file a DMCA report?
A: If you believe that your copyrighted work has been infringed, please follow the procedure outlined on our [DMCA Report](link to DMCA report) page.
Q: What are your terms of service?
A: By using our website and services, you agree to our [Terms of Service](link to terms of service). Please review them carefully before proceeding.
If you have any other questions or need assistance, feel free to reach out to our customer service team. Thank you for choosing Ossion!
