At Ossion, we are committed to ensuring your complete satisfaction with your purchase. If for any reason you are not fully satisfied, please review our refund, return, and cancellation policy below.

Return Policy
We accept returns within 30 days from the delivery date, as long as the items are in new, unused condition with all original tags and packaging intact. Returns are accepted for the following reasons:

• The item is not as described
• The wrong item was delivered
• The item is damaged or defective

Return Process
Returning your items is simple and hassle-free. You can return items via mail or directly to our store.

• Via Mail: Contact our customer service team at [email protected] to start a return. We will provide you with return instructions and a return authorization number.
• In-Store: Bring the item to our store, along with the original receipt or proof of purchase. Our staff will assist you in processing the return.

Return Fees
We do not charge any return fees. However, customers are responsible for the shipping costs associated with returning the items.

Refund Policy
Once we receive and inspect your returned item, we will process your refund. The refund will be credited to the original payment method. Please allow 5-7 business days for the refund to appear in your account.

Refund Reason and Amount:

• Item not received – 100% refund
• Wrong item or item not as described – 100% refund (customer returns the item)
• Damaged or defective item – 100% refund (customer returns the item)
• Customer unsatisfied with the product – 80% refund (customer returns the item)

Cancellation Policy
You may cancel your order before it has been shipped. Once your order has been shipped, it cannot be canceled. To cancel your order, please contact our customer service team immediately at [email protected].